Velkibd Pro — Terms and Conditions

Velkibd Pro is an online betting and gaming platform serving users in Bangladesh and other selected countries. These terms and conditions form a legally binding agreement between velkibd pro and its users.

These Terms and Conditions apply to all Velkibd Pro services — including Sports Betting, live betting, casino games, Live Casino, and all other gaming products. By using any part of our services, you agree to these Terms and Conditions.

Velkibd Pro reserves the right to update these Terms and Conditions at any time. Any changes will be posted on the website along with the last updated date. Continued use of the platform following any changes constitutes acceptance of the revised terms.

A personal account is required to use Velkibd Pro. Each individual may only register one account. If multiple accounts are found belonging to the same person, Velkibd Pro reserves the right to close all associated accounts and forfeit any remaining balances.

You must provide accurate and complete information at the time of registration. Accounts created using false information may be closed at any time. Your name, date of birth, and ID details submitted during registration cannot be changed later unless approved by the Velkibd Pro support team.

• You must keep your account password strictly confidential.
• Any unauthorized access to your account must be reported to Velkibd Pro immediately.
• You are solely responsible for all activity carried out on your account.
• You may not allow anyone else to use your account.
• Operating an account on behalf of a corporate entity or third party is strictly prohibited.

Velkibd Pro provides services only to individuals aged 18 or older. During registration, you must confirm that you are over 18. Velkibd Pro may request age verification at any time, and you will be required to submit valid identification.

As part of the Know Your Customer (KYC) process, Velkibd Pro may request the following documents:

• A clear photo of your National ID (NID) or passport.
• Bank statement or proof of mobile banking transactions.
• Proof of current address (utility bill or bank statement).
• A selfie photo (holding your ID, if required).

Withdrawal requests may not be processed until KYC verification is complete. This is for your protection — to prevent anyone else from withdrawing funds in your name.

The following rules apply at all times when placing bets on velkibd pro. If these rules are not followed, velkibd pro reserves the right to void bets or withhold winnings.

• Once confirmed, a bet cannot be cancelled or modified (except where a cash-out option is available).
• Pre-match bets will not be accepted after a match has kicked off.
• If a match or event is cancelled, the stake for the relevant bet will be refunded (void bet).
• If one leg of an accumulator bet is voided, the odds will be recalculated based on the remaining legs.
• Velkibd Pro reserves the right to void any bets accepted at incorrect odds due to a technical error.
• Any attempt to gain an unfair advantage through bet manipulation, match fixing, or other fraudulent means will result in permanent account closure.
• The minimum bet amount is ৳10. The maximum bet amount varies depending on your account level and the event.

For live betting, Velkibd Pro reserves the right to reject bets that are delayed or untimely. Odds in live betting change rapidly and may differ from what was displayed at the time of placement before the bet is confirmed.

Velkibd Pro offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, which are detailed on the relevant offer page. These general terms and conditions apply to all bonuses.

• Welcome Bonus: 100% bonus on your first deposit, up to ৳5,000. This bonus can only be claimed once.
• Rollover Requirement: To withdraw bonus funds, you must wager an amount equal to a specified multiplier of the bonus (typically 5x–10x).
• Bonus Validity: Each bonus has a set validity period. Any unused bonus will be automatically forfeited once the validity period expires.
• Bets Ineligible for Bonus: Certain markets or games may not count towards bonus wagering requirements.
• One Bonus Per Person: Claiming bonuses through multiple accounts from the same IP address, device, or household is strictly prohibited.

Velkibd Pro supports transactions through Bangladesh's popular mobile banking services — Mobile Pay, Nagad, and Rocket — as well as bank transfers.

• Minimum deposit: ৳100.
• Minimum withdrawal: ৳500.
• Withdrawals can only be made via the same payment method used for the deposit.
• Withdrawals may be delayed until KYC verification is completed.
• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• Daily withdrawal limit is ৳50,000 (for verified accounts).
• Velkibd Pro may place a hold on withdrawals in cases of suspicious transactions until verification is complete.

Funds deposited into your account are always credited to your real money balance. Bonus balance and real balance are kept separate, and withdrawal requests are subject to rollover requirements being met first.

Velkibd Pro reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• For violating any part of these Terms and Conditions.
• If you register using false or misleading information.
• For operating multiple accounts.
• For engaging in match manipulation, arbitrage betting, or any other fraudulent practices.
• If money laundering is suspected or involvement in financial crime is identified.
• If identified as a minor.

Users may also close their account at any time by contacting our support team. A separate self-exclusion process is available, which is covered under the Responsible Betting section.

Velkibd Pro is committed to responsible betting. We want every user to enjoy betting as a form of entertainment — never as a source of problems.

Velkibd Pro offers the following responsible betting tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Bet Limit: Control the maximum amount placed on each bet.
• Cooling-Off Period: Take a break for anywhere from 1 day to 6 months.
• Self-Exclusion: Deactivate your account temporarily or permanently.
• Reality Check: View a summary of your betting sessions at regular intervals.

If you feel that betting is getting out of control, please reach out to our support team or Responsible Gaming Read the page.

Velkibd Pro takes the protection of your personal information very seriously. For full details on how data collected during registration and use of our services is handled, please see our Privacy Policy.

In short, velkibd pro uses your information to:

• For account management and identity verification purposes.
• To process financial transactions.
• To meet legal and regulatory obligations.
• To prevent fraud and ensure platform security.
• To improve the quality of our services.

Velkibd Pro never sells your personal information to third parties. Certain information may be shared when required by law or upon request from a regulatory authority.

If you have a dispute with Velkibd Pro, please contact our support team first. Most issues can be resolved quickly through direct communication.

• An initial response will be provided within 7 business days of receiving your complaint.
• A final decision on complex matters will be communicated within 30 days.
• In any betting-related dispute, velkibd pro's official records and logs will be treated as the definitive evidence.
• Velkibd Pro reserves the right to reclaim any winnings credited incorrectly due to a technical error.

Velkibd Pro reserves the right to modify these Terms and Conditions at any time. In the event of changes:

• The last updated date on the website will be revised accordingly.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated Terms and Conditions.

We therefore recommend checking this page regularly.

If you have any questions or feedback regarding these Terms and Conditions, please get in touch:

• Email: support@velkibdpro.com
• Live Chat: Click the chat icon at the bottom right of the website.
• Support Hours: 24 hours a day, 7 days a week.

Our support team speaks Bengali and is always ready to help you resolve any issue.